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We can provide support for the MES investigation process and the Investigation Catalyst software to users at the open source location.
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The Investigation Catalyst download package includes extensive help and tutorials files, and users are provided the 10 MES Investigation Guides. These may be updated from time to time. The Help files provide step by step instructions for using all the features of the current software during investigations. The Tutorials provide guidance for skill building with various kinds of investigation tasks, including Frequently Asked Questions about several of the tasks. The MES Guides provide step by step instructions, with explanations, for use during investigations. In addition, the Technical Notes of this Web Site may have the answers to investigation or software quesiton. Use the Search function on the Home Page to locate information on this and some referenced sites.
- If after consulting these supporting documents you are still experiencing difficulties that you have not been able to resolve, we offer e-mail support . Send an email addressed to Ludwig Benner at investigationcatalyst dot com describing your problem. You'll get an answer shortly.
- If your project is being delayed because you need a faster answer to your question, phone me and leave a call back message at 1-703 620 2270.
If questions of significant importance are brought to my attention, I'll address them, with updates to the appropriate documents, and disseminated promptly to everyone who has provided their e-mail address.
At this time, I'll offer users of IC free e-mail support, and will answer e-mail inquiries on a time available basis.
If it is a software problem, go to the source code and fix it, please - I don't do software coding, and the coder was off in Burma or someplace the last time I was in touch with him.
Users can register the software from the application if you want to.
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