INVESTIGATION CATALYST
Task Rules

© 2003 by Starline Software Ltd.
  • Breaking these rules creates unnecessary problems.
  • Building EBs

    1. Transform observed data into actor + action format in EBs
    2. Always record Actor first, then action
    3. Use once specific and unique name for each actor
    4. NEVER ever put two actors or actions in an EB
    5. Use ? as placeholders until you get needed data
    6. Break down (decompose) actors or actions to clarify what happened
    7. Use glossary for actor and source entries if possible
    8. Avoid poison words like
      1. pronouns - she, he, they
      2. plural nouns - crew, group, squad
      3. passive voice- was, were,
      4. conjunctions - and, or, but,
      5. ambiguous terms, jargon, acronyms
    9. Avoid judgmental or opinion words
      1. inadequate, poorly, faulty - see note A
      2. did not (implies error,masks process)
      3. failed to or violated (acusatory,)
      4. the cause (ambiguous abstraction)
      5. root cause (subjective abstraction)
    1. Enter a source for every EB
    2. Keep your experience out of EBs
    3. Confirm only observed times: do not confirm estimates


    Note A: instead, document both what procedures, guides, etc. called for + what actor did