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Breaking these rules creates unnecessary problems.
Building EBs
- Transform observed data into actor + action format in EBs
- Always record Actor first, then action
- Use once specific and unique name for each actor
- NEVER ever put two actors or actions in an EB
- Use ? as placeholders until you get needed data
- Break down (decompose) actors or actions to clarify what happened
- Use glossary for actor and source entries if possible
- Avoid poison words like
- pronouns - she, he, they
- plural nouns - crew, group, squad
- passive voice- was, were,
- conjunctions - and, or, but,
- ambiguous terms, jargon, acronyms
- Avoid judgmental or opinion words
- inadequate, poorly, faulty - see note A
- did not (implies error,masks process)
- failed to or violated (acusatory,)
- the cause (ambiguous abstraction)
- root cause (subjective abstraction)
- Enter a source for every EB
- Keep your experience out of EBs
- Confirm only observed times: do not confirm estimates
Note A: instead, document both what procedures, guides, etc. called for + what actor did
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